Terms and Conditions
There are some things you need to know when order from Omega Inflatables:
1. Inflatables are made upon request so it's non-refundable.
2. We will confirm product details(logos designs etc.) with you before production, additional charges will apply if you have any extra requests during production.
3. Customers need to pay a 50% deposit when order, then 50% balance when order is ready.
4. Please don’t accept booking before we get the ETA from the shipping company.
5. There will be a warehouse fee ($5/days) when the order is ready to ship but customers don’t pay for balance for more than 15 days.
6. The order will only be shipped out after the balance received.
7. Port charges and import duties are the buyer's responsibility. You will be charged by the shipping broker before picking up the inflatables.
8. Please send us the bill of port charge & import duties you receive from the shipping broker, we will help you to check and avoid overcharge.
9. Pick up in time to avoid extra warehouse fees which are normally HIGH.
10. Freight, port charges and duties vary according to your location and the weight/dimensions of the items ordered. We don't get profits from them.
11. Damages caused by the shipper are no our responsibility.
12. We have ensured the inflatables during transportation. If any damages are found on the packages when picking up in the warehouse, pls take the following steps :
- Make sure the warehouse staff knows it.
- Leave a remark "damaged goods" on the receipt they give you.
- Take detailed pictures and videos of the receipt and damages.
- Send us the materials in 12 hours and we will claim against the damages.
Omega Inflatables Limited
Room 512, Fududasha, Shiqiao Street, Guangzhou City, Guangdong Province, China(Zip: 511400 / Tel: +86-20-34608664)