FAQ

FAQ

Q: Can't ship to my location? 
A: Please noted that the minimum order amount is $3000, we can only ship when your cart is over $3000. 
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Q: Where are you located?
A: We are a direct manufacturer based in Guangzhou, China, our main market is the U.S, Australia, and Europe, global orders accepted.
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Q: Production time and delivery time? 
Production time around 15-45 days depends on order and delivery is around 20-35 days.
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Q: Are the inflatables commercial grade? 
A: Yes, we export commercial inflatables to rental businesses worldwide, we don't rent/ sell to households.
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Q: How much can I save if I order oversea from Omega? 
A: Compared to the local re-sellers, you are going to save at least 30% (take freight, duties and port charges into account)
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Q: Any discount on multiple units? 
A: Our factory price is very low and transparent to every customer, basically we don’t offer discounts.
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Q: Do you finance or take credit cards?
A: Sorry, normally we don’t. But you can add your credit cards to Paypal or Western Union/Money Gram APP, and use them to pay us.  PM us for details.
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Q: Accessories included?
A: Including Storage Bag / Repair Kit / User Manual / Product Certificate / Warning Label / Custom Logo / Business Card Holder.
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Q: Customer reference?
A: Yes, we have many customers across the world! And we will show you customers references around your location.
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Q: Do you have a certificate for the inflatables?
A: Yes, it comes with EN14960 certificate and all inflatables are tested by inspectors before delivery. SAFETY is our first policy.
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Q: Do I need to pay port charges and duties?
A: Yes, you will pay them on arrival. We will give you an estimated cost in advance.  
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Q: Can I custom my own inflatable?
A: Yes, design your own inflatables with Omega using different colors, materials, and sizes. 
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Q: Do you have a distributor in our country?
A: We don't have any distributors. You will get products directly from the factory without a distributor adding margins.
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Q: Any idea how much the final total would be? 
A: Yes, here is an example of 5 bounce houses shipped by sea to Houston, USA,
- Cost of 5 bounce houses: $600 x 5 = $3000 
- Freight: $300
- Port charges and duties on arrival: $700
- Final total $4000
Please keep in mind, freight varies according to your location and the weight of the items ordered.

Comments

CARSON LIN

do u have a phone number?

CARSON LIN

I’m am very interested in making a large purchase but have never done this before. If I live in Fresno, California. If I made bought items on your website, where can I expect to have to pick them up from? Do I need to show my company name, my drivers license, social security number, etc? Do I pay up front and the rest when my order is complete?

CARSON LIN

Any customers near the City of Selma, California U.S.A.

CARSON LIN

Hi can you tell me how much it will cost for shipping to Polandy one dart 2,35 m ? Do you have a Whatsapp?

Piotr

CARSON LIN

Hi can you tell me how much it will cost for shipping and taxes to ship two water sorb balls.

Thanks

CARSON LIN

If I order some slides can it be shipped from the port to New Mexico? I don’t know how it works. Do you have a number we can call?

CARSON LIN

How much is a castles and slide in euro please thanks lookibg forward to hearibg back from you

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