1. We are direct manufacturer based in Guangzhou, China, orders will be shipped out directly from our factory, we don’t have resellers oversea so far.
2. Customers need to pay 50% deposit when order, then 50% balance when order is ready.
3. Inflatables are made upon request and It's non-refundable if production starts.
4. Please don’t accept booking before we get the ETA from the shipping company, shipping sometimes delays, hard to tell.
5. There will be warehouse fee ($5/days) if the order is ready to ship but customers don’t pay for balance for more than 20 days.
6. Order will only be shipped out after balance received.
7. Port charges and import duties are what importers supposed to pay. The shipping broker will charge you this before picking up. All customers need to handle this.
8. Please send us the bill of port charge & import duties from the shipping broker to avoid overcharge, pay the bill and pick up in time to avoid extra warehouse fee.
9. We have insured the inflatables during transportation, if any damage is found on the packages when picking up, please leave a remark "damaged goods" on the receipt they give you and take detailed pictures of the receipt and damage. We will claim against the damage.
10.We will confirm product details with you before production, additional charges may apply if you have any extra request during production.