Refund Policy

Refund Commitment

Within 5 days from the date of receipt of the payment sent by the customer, the customer can cancel the order and get a refund. But the fees caused by the transfer can not be returned.

Refund Restriction

1. Production of Inflatables is started. (Custom designs are made/ Materials are cut/ Inflatables are completed)

2. The Inflatables are delivered to the shipping company / picked up by the customer's carrier.

3. The Inflatables arrive at the customer's designated country/ port/ warehouse/ address.

4. The inflatables are used/ get damaged (man-made damage)

5. Discounts / Coupons are non-refundable.

Return Policy

Return Restriction

Question 1:

The other things (accessories) except for the inflatables can be canceled before delivery? If I don't have enough budget for some reason.

Answer 1:

If they are taken from stock units, then they can be canceled. If they are made upon request, unfortunately, they can not be canceled. We will judge on a case-by-case basis.

Question 2: 

If I don't want the whole order for some reason at the moment, could I get some money back, and get the rest inflatables next time?

Answer 2:

We can split it into two shipments or a few shipments to deliver out if you agree and pay the shipping, but you will need to leave the 50% deposit for the rest inflatables. 

Contact Us

If you have any other questions, please feel free to contact us through the following contact information, we will be always online and welcome your consultation.

Email: info@omegainflatables.com